Your complete shopping satisfaction is our number one priority. If you're not completely satisfied with something you buy from BonsaiOutlet.com, you have 30 days to return it by mail.

We'll refund your purchase if you:

• Return the item in the same condition in which you received it.
• Include the packing slip with the reason for return section completed.
• Return the item within 30 days of the shipment date.

Refunds exclude shipping and handling (unless there was a shipping mistake), gift wrap, and other service charges. We will credit your account once we have acknowledged receipt of your returned item. Also, returns will be refunded in the form of the original payment method.

Eexceptions
Unfortunately, these types of items aren't returnable unless we made a mistake in your order or in shipping.

• Bonsai trees
• Autographed books
• Customized items
• Gift cards
• Opened fertilizer, pesticides, pastes, and soils

Return by mail                                   
Each of the steps below must be followed in order for BonsaiOutlet.com to provide you with a satisfactory experience.

Place the item securely in the original package; if possible, keep liquids such as fertilizer separate.

• Include all paperwork, parts, and accessories
• Include the reason for your return on the original packing slip, and put it in the package
• Insure your package and keep a copy of the tracking number
• Please don't send C.O.D. As much as we'd like to, we can't accept it.

Send your returns to the following address
The Bonsai Outlet
C/O Returns Center
26 Cutlet Street
Leominster, MA 01453

You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving the item(s). You will be refunded the shipping cost if the return is a result of a manufacturer error or our error.

Need more help? Contact us through email. Or call 1-877-806-3200. We're here for you.