Your complete shopping satisfaction is our number one priority. If you're not completely satisfied with something you buy from BonsaiOutlet.com, you have 30 days to return it by mail.
We'll refund your purchase if you:
Refunds exclude shipping and handling (unless there was a shipping mistake), gift wrap, and other service charges. We will credit your account once we have acknowledged receipt of your returned item. Also, returns will be refunded in the form of the original payment method.
Unfortunately, these types of items aren't returnable unless we made a mistake in your order or in shipping. In that case, please call us at 1-877-806-3200.
Each of the steps below must be followed in order for BonsaiOutlet.com to provide you with a satisfactory experience.
Send your returns to the following address:
C/O Returns Center
340 Broad Street
Fitchburg, MA 01420
You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving the item(s). You will be refunded the shipping cost if the return is a result of a manufacturer error or our error.
Need more help? Contact us through email or call 1-877-806-3200. We're here for you.