Shipping Policy

Order Status

You can easily check the status of recent orders you've placed. Simply enter your information below and click on "Track Order".

I Know My Order Number
Order Number:
Email Address:

 

Alternatively, you may sign in to My Account to view your complete Order History, including the status of all of your orders.

 

Did you check out with PayPal? Sign in to your PayPal account for tracking number.

Please Note:

  • Please allow 48 hours for your order status to change.
  • You should expect your packages to arrive within seven business days.
  • Order tracking is only available for orders placed on BonsaiOutlet.com.
  • Did you check out with PayPal? Sign in to your PayPal account for tracking number.

***Important***

Tracking Packages
If your order has shipped, you should have received an email from the shipping carrier (USPS, UPS, or FedEX) with a tracking number. You can track your shipment by using the shipper's website below.

 

For USPS Priority Mail package tracking:
Please note that the following message indicates that the product has indeed been shipped. USPS does not update the tracking info until the product has been delivered.

Label/Receipt Number: 1234 1234 1234 1234 1234
Status: Electronic Shipping Info Received
The U.S. Postal Service was electronically notified by the shipper or shipping partner on __ date to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later.

If we have a question about your order, we will contact you by phone or email. Likewise, if you have any questions or changes to your order, email us.