We take your security and privacy seriously. Our security and privacy policy is straight forward and simple.

Personal Information: We will not trade, sell or exchange your personal information with ANYONE. And we have taken the utmost care to make sure your credit card information is safe.

Credit Card Information: All transactions conducted on our website are secured with SSL digital encryption. NO ONE, including Bonsai Outlet employees, will have access to your credit card number. When you place an order with BonsaiOutlet.com, you credit card information is automatically sent to our bank. We never see or have access to your credit card information.

Information we collect about you

Subscribing to our newsletter

We respect each visitor's right to personal privacy. We do not under any circumstance, rent, sale or exchange your email address. The collection of your name and email from subscribing to the newsletter is used solely for broadcasting Bonsai Outlet e-mails. All of Bonsai Outlet’s mailing lists are 100% OPT-IN. We will not send you e-mail unless you first request it by sending us your email address or join our mailing list during the checkout process. Additionally, users may opt-out of receiving future mailings at anytime.

When you register:
If you subscribe to our e-newsletters or register with our website you will supply us with your email address (which is your unique user name), name, and a password. Optionally, you may also provide other demographic information like zip/postal code, profession, and issue areas of interest. We consider this as personal information and we would never trade, rent, sell or exchange this with anyone.

When browsing the site:
When you visit our website, we collect information about your session (e.g. session length, pages visited, files downloaded) based on either the IP address of your computer. We track this information to help us improve the content of our website – that is it.

When you participate in a survey, contest, or special offer:
Several times a year, BonsaiOutlet.com conducts optional surveys, contests, and special offers, each of which may ask you for additional information about your experience, opinion, or demographics. Although we may share aggregate information about our audience (e.g. demographics, interests, website usage) with donors, partners, website users or other interested parties. This is not personal information, only general summaries of the activities of our audience.

When you place an order:
We guarantee your credit card safety, so you never have to worry about your credit card security.

When you click Check Out, you enter a secure area of the Web site. Most browsers indicate security by a closed padlock or an unbroken key in your status bar.

At that point, every communication between your browser and our server is encrypted. That means your sensitive personal information -- your name, address and credit card number -- is not traveling over the Internet in an easy-to-read format. Instead, using a sophisticated encryption technique (SSL - 'Secure Sockets Layer', the industry standard encryption technology for online transactions), your browser is disguising that information and sending it to our server and bank, which knows how to decrypt the message.

We have also taken extra security precautions with your credit card information. No credit or debit card details are stored once your order has been processed. In fact, we never see your credit card information. This information is automatically sent to our bank for processing and validation. Once our bank validates the credit card, they send us a confirmation number. We do take these extra steps to helps us eliminate online fraud and to provide customers an additional layer of security.

If you have any further concerns about security, please Email Customer Service or call our customer service team 1-877-806-3200