FREE Humidity Tray & Rocks with the Ginseng Ficus (GMF09). Also - Weekly Specials click here
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Contact Us

Comments? Suggestions? Questions? Feel free to contact us at any time.

At, our goal has been and always will be, to provide world-class customer service. We've earned our reputation over the years by providing personal, friendly customer service along with quality products at great prices.

For the quickest repsonse, please email us. Your question can then be routed to the person best able to answer your questions.

Office Hours:

Monday to Friday, 9am to 5pm (est)

By email:


By mail:

Bonsai Outlet
C/O Customer Service
340 Broad St
Fitchburg, MA 01420

Our Warehouse Address:
Bonsai Outlet
340 Broad Street
Fitchburg, MA 01420.
NOTE: By Appointment Only

1-877-806-3200 - Monday to Friday, 9am to 5pm (EST)

Note, requests made by phone may take 24-48 hours for a response. For quicker responses, email is the method to use.