Shipping Information

 * Cold Weather Shipping Alert 

  • Winter is here and the weather has gotten colder for those in the northern states. We will not be shipping trees to those states that have temperatures not able to sustain the tree(s) healthy. This is primarily in the northern regions.

  • Please keep in mind that even though you might live in a warmer state the tree might still have to travel through a colder one. We monitor the weather daily.

  • If you want us to hold the tree(s) until it is safe to ship please let us know by leaving a comment in the "Order Notes" box when checking out. 

  • We will be in touch when it is safe to ship.



**$7.95 Flat Rate Shipping Exceptions Include All Bonsai, Cairns, Garden Lanterns and Large Bonsai Pots, Large Bags of Soil, and other Select Items that necessitate extra packing and care to ensure safety in transit.


Shipping Bonsai Trees

We generally ship out Bonsai trees on Mondays & Tuesdays to avoid having them stay in the boxes for any extra time over the weekends. Severe weather can delay shipping, but that’s not usually an issue until Winter.  


Shipping Non-Tree Items

All Bonsai Outlet items (except for trees, see above) are shipped within 48 hours of receiving payment. Most orders are shipped either the same day or the next day, depending on the time of day the order is received.


Shipping Carriers

We utilize all major shipping carriers which includes UPS, United States Postal Service and FedEX

Once your order ships you will receive your UPS, USPS, or FedEx tracking information via email. If you would like further information, please contact us.


Sorry, We Cannot Ship to a P.O Box.



Have questions? Please email us at


Thanks for ordering from BonsaiOutlet and continuing to make us the most trusted and largest online seller of Bonsai trees and supplies on planet earth.